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General terms and conditions

General terms and conditions

If you place an order at Vintage Cowboys, you agreed to the following terms.
1. Prices
All prices are in Euro including VAT and excluding shipping.

2. Special offers
All offers on the website of Vintage Cowboys are without obligation, unless otherwise expressly stated. Offers do not automatically apply to repeat orders. Offers can not be returned. Vintage Cowboys is not bound to its offer if there is any programming errors in its website.

3. payment
When ordering you should always pay forward through the indicated payment options on the payment page.

4. Orderhandling
The orders are handled on a first come, first served basis. The site is kept up to date as best as possible, but it may occasionally happen that an article has been already reserved to someone else. When this is the case, we always send a message. You are required to take off the purchased products at the time they you are made available. If you are negligent or refuses to provide information or instructions, necessary for the supply, the products intended for delivery are stored for your account and risk. 

If you specify a wrong address for the delivery, the additional shipping charges will be for your account. 

5. Right of withdrawal
The buyer, in accordance with the distance selling contract, the right to the order within seven working days of receipt (only the whole) to cancel the order, without payment of a penalty and without giving any reason. The buyer has option to the order amount, if already paid, will be refunded. Vintage Cowboys credit in this case also the already charges for the delivery on the delivery address.

To do this, payment must be made within 7 working days of receipt at the delivery address to contact Vintage Cowboys. In this email you must submit your name, order number and (if applicable) your bank details to mention. Also you indicate that you wish to cancel your order in accordance with the distance selling contract. If your request meets the above, you will receive a confirmation within 1 business day with the address to which you can return your order.

Within 7 working days of receipt at the delivery address, the items to be returned at the customer's expense. You will receive a confirmation by email once we have received your shipment and handled. Subject to compliance, a refund of the full order amount at the latest within 14 days after the confirmation of receipt of your order by Vintage Cowboys.

Void your warranty on articles when the defect has arisen as a result of injudicious or improper use or when, without written permission of Vintage Cowboys changes were made or tried to. The warranty even if you have the article used for purposes for which it was not intended. 

6. retention of title
Vintage Cowboys remains the sole owner of the delivered article until such time as the purchase price has been paid in full.

7. Pay methods
During the conclusion of the agreement you decide how the payment shall be concluded. You can pay with iDeal or Pay-Pal.

8. Delivery after payment
Vintage Cowboys shall proceed to deliver the product when the payment have been received. 

9. Dispute resolution
These terms and conditions and the agreements we conclude with you is the Dutch law is applicable. In the event of a dispute the Court in s '-Hertogenbosch competent.

10. Complaints procedure
If you have a complaint about the performance of the contract, let us know. Send your complaint as soon as possible (and as complete as possible) to info@vintagecowboys.nl. We will handle your complaint as soon as possible, at the latest within 2 weeks days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within 3 days and let us know when we have a dispute resolution.